Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter. Delete any printer entry or any entry which says “Unknown device”. Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".Īlso, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Once in device manager, click on the view tab in the top & choose “Show hidden devices”. Now go to Control Panel – Devices and Printer – Select all the printer entries and remove the device.Ĭlick the bottom-left Start button on the desktop, type device manager in the search box and tap Device Manager on the menu. Go to Control Panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them. Follow the steps below:įirst, unplug the USB cable from the printer if present. I would suggest you try a clean install to try and fix this issue. I understand you have printer software installation issues.ĭid you make any changes to your printer? Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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